GENERAL SALES TERMS AND CONDITIONS - WEBSHOP B2C
Antwerp Home Styling BV
Kattendijkdok 61, bus 405
+32 475 50 29 38
Article 1: General provisions
The e-commerce website of Antwerp Home Styling, an LLC with its registered office at Kattendijkdok 61, bus 405, 2000 Antwerpen, Belgium, BTW BE 0744.425.906, RPR Antwerpen (hereinafter “Antwerp Home Styling”) provides its customers with the option of buying products from its webshop.
These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Antwerp Home Styling, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded, except when explicit accepted beforehand in writing by Antwerp Home Styling.
Article 2: Price
All prices listed are expressed in EURO, always include VAT and all other required duties or taxes that the Customer must bear.
Any shipping, reservation or administration fees that are charged must be specified separately.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
Article 3: Availability
Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding for Antwerp
Home Styling. With respect to the accuracy and completeness of the provided information, Antwerp Home Styling is solely bound to obligation of means. Antwerp Home Styling is in no way liable in event of obvious material or printing errors.
If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.
The product selection is valid while stocks last and may at any time be changed or withdrawn by Antwerp Home Styling. Antwerp Home Styling cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
Customer can select products and add them to their shopping cart. After this the selected products will be bundled in the shopping cart, VAT will be extracted from the total amount. After this, customer can proceed to check out where they will have to fill in their personal details & select one of the payment methods. After this you will be redirected to the plugin from Bpost where you can choose your shipping preferences. When everything is processed correctly, your package will be shipped by Bpost.
The Customer may choose between the following payment methods:
- by credit card
- by debit card
- via Bancontact
Antwerp Home Styling is entitled to refuse an order pursuant to a serious breach on the part of the Customer with respect to their orders.
Article 5: Levering en uitvoering van de overeenkomst
Articles ordered via this webshop will be delivered in Belgium.
Delivery occurs by Bpost and is free of charge for orders above €80,00. Up to and including €80,00 (total amount of the products) an amount of €7,50 will be charged per order.
Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered to the Customer’s residence within 30 days of receipt of the order.
Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to Antwerp Home Styling.
The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by Antwerp Home Styling.
Article 6: Retention of title
Delivered articles remain the exclusive property of Antwerp Home Styling until the moment the Customer pays for the goods in full.
If necessary, the Customer undertakes to inform third parties of the retention of title belonging to Antwerp Home Styling, e.g. to anyone who would attempt to seize articles that are not fully paid for.
Article 7: Right of withdrawal
The provisions of this article apply solely to Customers in their capacity as consumers purchasing articles online from Antwerp Home Styling.
If the right of withdrawal is applicable:
The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons.
The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the Customer or a third party indicated by the Customer that is not the carrier.
To exercise the right of withdrawal, the Customer must notify Antwerp Home Styling BV, Kattendijkdok 61, bus 405, 2000 Antwerpen, Belgium // email@example.com // +32 475 50 29 38, in an unambiguous statement (e.g. in writing by post, fax or e-mail) about their decision to withdraw from the agreement. The Customer may use the attached template withdrawal form, but it is not obligatory.
To comply with the withdrawal period, the Customer must send a notification of their decision to exercise the right of withdrawal before the withdrawal period has expired.
In any event, the Customer has no later than 14 calendar days from the day that they notify Antwerp Home Styling of their decision to withdraw from the agreement to send back or hand over the goods to Antwerp Home Styling BV, Kattendijkdok 61, bus 405, 2000 Antwerpen, Belgium. The Customer is on time if they have sent back the goods before the period of 14 calendar days has expired.
The direct costs for returning the goods shall be borne by the Customer.
The direct costs of returning the goods shall be borne by the Client. The costs are estimated at a maximum of approximately 20 EUR, depending on size & weight.
If the returned product is reduced in value in any way, Antwerp Home Styling is entitled to hold the Customer liable and demand compensation for each depreciation in value of the goods that are due to the Customer’s use of the goods that goes beyond what is necessary in order to determine the nature, characteristics and operation of the goods.
Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
If the Customer withdraws from the agreement, Antwerp Home Styling shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that Antwerp Home Styling was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, Antwerp Home Styling may wait on the reimbursement until all the goods have been sent back, or until the Customer has demonstrated that he has sent back the goods, whichever is earliest.
Any additional costs resulting from the Customer choosing another form of delivery other than by the cheapest standard delivery offered by Antwerp Home Styling will not be refunded.
Antwerp Home Styling shall repay the Customer using the same means of payment as the Customer used in the initial transaction, unless the customer explicitly agreed otherwise. In any case, the Customer will not be charged any costs in connection with such repayment.
The Customer may not exercise the right of withdrawal for:
the provision or supply of goods or services whose price depends on fluctuations in the financial market that Antwerp Home Styling has no influence upon and that may occur within the withdrawal period.
the delivery of goods manufactured according to the Customer’s specifications or that are clearly destined for a specific person.
the delivery of goods that spoil quickly or that have a limited shelf life.
the delivery of sealed goods that are not suitable for return due to reasons of health or
hygiene protection and where the seal has been broken after delivery.
the delivery of goods that are irrevocably mixed with other products after delivery due to the
nature of the goods.
the delivery of alcoholic beverages where the price is agreed upon when entering into the
sales agreement, but where the delivery can only occur after 30 days, and where the actual
value is dependent on fluctuations in the market that the business has no influence over.
agreements where the Customer specifically requests Antwerp Home Styling to carry out
urgent repairs or maintenance.
the delivery of sealed audio and video recordings and sealed computer software where the
seal is broken after delivery.
the delivery of newspapers, journals or magazines with the exception of agreements for a
subscription to such publications.
agreements that were entered into in a public sale.
the provision of accommodation other than for residential purposes, transport of goods, car rental services, catering or services related to leisure activities when the agreement stipulates a specific date or period of execution.
the supply of digital content that is not supplied on a tangible medium when the service has started with the explicit prior consent of the Customer and provided the Customer has confirmed that he thereby lost his right of withdrawal (e.g. downloading of music, software, etc.).
the agreements for services for betting and lotteries.
Article 8: Guarantee
The consumer has certain legal rights under the Act of 21 September 2004 concerning protection of consumers when purchasing consumer goods. This statutory guarantee applies from the date of delivery to the first owner. These rights remain in force irrespective of any commercial guarantee.
To make a claim under the guarantee, the Customer must provide some proof of purchase. Customers are advised to retain the original packaging used for the goods.
For articles purchased online and are delivered to the home of the Customer, the Customer must contact the Antwerp Home Styling customer service and to return the product at their own expense to Antwerp Home Styling.
Upon detection of a deficiency, the Customer must inform Antwerp Home Styling as soon as possible. In any case, any deficiency must be reported by the Customer within two months of detection. Hereafter, all rights to repair or replacement are voided.
The statutory guarantee are never applicable when there are deficiencies that arise as a result of accidents, neglect, falls, use of the product inconsistent with the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or alterations to the article, rough usage, poor maintenance, or any other abnormal or incorrect use.
Deficiencies that manifest after a period of six months from date of purchase, or where applicable upon delivery, shall be deemed to not be hidden deficiencies, subject to contrary evidence provided by the Customer.
Article 9: Customer service
Antwerp Home Styling customer service can be reached at phone number +32 475 50 29, via e- mail at firstname.lastname@example.org or by mail at the following address Antwerp Home Styling BV, Kattendijkdok 61, bus 405, 2000 Antwerpen, Belgium. Any complaints can be made through the aforementioned customer services contact methods
Article 10: Penalties for non-payment
Without prejudice to the exercise of any other rights that Antwerp Home Styling is entitled to, the Customer owes interest at a rate of 10% per year on the non-paid amount in the case of non or late payment starting ipso jure on the date of the breach of contract and without notice. Furthermore, the Customer shall owe ipso jure a flat-rate compensation and without notice 10% of the pertinent amount, with a minimum of 25 euro per invoice.
Without prejudice to the foregoing, Antwerp Home Styling is entitled to take back the unpaid or incompletely paid for articles.
Article 11: Privacy
The responsible party for processing information, Antwerp Home Styling respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.
The personal information you share with us is used only for the following purposes: the purpose for which the data was entered, e.g. the execution of the agreement entered into, the processing of the order, sending of newsletters, and advertising and/or marketing purpose.
You have a statutory right to access and eventually correct your personal information. Subject to proof of identity (copy of identity card), you may receive a free paper record of your personal information by sending a written, dated and signed request to Antwerp Home Styling BV, Kattendijkdok 61, bus 405, 2000 Antwerpen, Belgium // email@example.com. If necessary, you can also request the correction of information that is inaccurate, incomplete or irrelevant.
In the case when information is used for direct marketing purposes: You may preclude the use of your information for direct marketing purposes at no cost to yourself. To do so, you can always contact us in the aforementioned manner at Antwerp Home Styling BV, Kattendijkdok 61, bus 405, 2000 Antwerpen, Belgium // firstname.lastname@example.org.
We treat your information as confidential and shall not communicate, rent or sell it to third parties.
The Customer is responsible for maintaining the confidentiality of their login information and the use of their password. Your password is stored in encrypted form and thus […] has no access to your password.
Antwerp Home Styling saves online (anonymous) visitor statistics in order to determine which webpages are accessed on the internet website and to what extent.
If you have any questions about this privacy statement, please contact us at Antwerp Home Styling.
When you visit the website, “cookies” (first-party cookies) may be stored on the hard disk of your computer. A cookie is a text file that is placed by the server of a website via the browser on your computer or on your mobile device when you access a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.
You can set up your internet browser so that cookies are not accepted, or that you receive a warning when a cookie will be installed, or that the cookies will be deleted later from your hard drive. To do so, you must change the settings of your browser settings (via the help function). Keep in mind that in doing so you may prevent certain graphic elements from appearing correctly or prevent you from using certain applications.
Article 13: Invalidation – non-relinquishment
If any provision of these Terms is declared invalid, illegal or void, it shall in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by Antwerp Home Styling to enforce any of the rights set out in these Terms, or to exercise any equivalent right, shall never be deemed as a waiver of such provisions and will never invalidate these rights.
Article 14: Amendments to the Terms
These Terms may be supplemented by other terms and conditions when explicitly referred to, and the general sales terms and conditions of Antwerp Home Styling. In case of inconsistencies, the present Terms take precedence.
Article 15: Proof
The Customer accepts that electronic communications and backups shall serve as furnishing of proof.
Article 16: Applicable law – jurisdiction
Belgian law is applicable with the exception of the stipulations of private international law with respect to applicable law and with the exception of the Vienna Convention on the International Sale of Goods. Unless the Customer is a consumer, only the courts of the Antwerp district have jurisdiction in the case of any disputes.